Return, Replacement & Exchange Policy

Last Updated: 23 July 2026

Thank you for shopping with Muscle Veda. Please read this policy carefully before placing an order.

Due to hygiene, health, and product-safety considerations, supplements and consumable products are generally non-returnable. However, we will assist you if an incorrect product has been delivered.

Return Request Period

Any eligible return or replacement request must be submitted within 7 days from the date of delivery.

Requests submitted after 7 days may not be accepted.

Eligible Return or Replacement Cases

A return or replacement may be accepted in the following situations:

• A wrong product was delivered.

• An eligible non-supplement product is unused, unopened, and in its original condition.

• The product has all original labels, seals, packaging, accessories, and invoice.

All requests are subject to verification and approval by Muscle Veda.

Non-Returnable Products

For hygiene, safety, and quality reasons, the following products cannot be returned or exchanged:

• Supplements and consumable products

• Opened or used products

• Products with broken or removed seals

• Products without their original packaging

• Products damaged after delivery due to misuse or improper storage

• Products purchased during clearance or final-sale promotions, where specified

• Products returned without an invoice or valid order details

Supplements will only be considered for resolution when the wrong product has been delivered.

Wrong Product Delivered

If you receive a product different from the product mentioned in your order, contact us within 7 days of delivery.

Please provide:

• Your order number

• Clear photographs of the received product

• A photograph of the shipping label

• Photographs of the outer packaging

• An unboxing video, where available

The product must remain unused, unopened, and in its original condition.

After verification, we may arrange a replacement or approve a return and refund.

Unopened Products

Eligible non-supplement products may be returned within 7 days only when they are:

• Unused

• Unopened

• Unwashed

• Undamaged

• In their original packaging

• Accompanied by all labels, accessories, and invoice

The product must be suitable for resale. Muscle Veda reserves the right to reject a return if the product does not meet these conditions.

Replacement Policy

Where a replacement is approved, it will be processed subject to product availability.

If the same product is unavailable, we may offer:

• An alternative product of equivalent value, with your approval; or

• A refund to the original payment method.

Replacement dispatch will begin after the returned product has been received and inspected.

Exchange Policy

Direct exchanges for a different flavour, variant, quantity, or product may not be available.

Where an exchange is approved, any price difference and additional shipping charges may apply.

Supplement products cannot be exchanged once delivered, except where the wrong product was supplied.

How to Request a Return or Replacement

To submit a request, contact our customer-support team within 7 days of delivery.

Include:

• Full name

• Order number

• Registered mobile number

• Product name

• Reason for the request

• Clear photographs and supporting evidence

Do not send any product back without receiving confirmation and return instructions from Muscle Veda.

Unauthorized returns may not be accepted.

Product Inspection

All returned products will undergo a quality inspection.

A return or replacement may be rejected if:

• The product has been opened or used

• The seal has been broken

• The product is damaged or incomplete

• The original packaging is missing

• The returned product does not match the product delivered

• The request does not meet the conditions of this policy

We will notify you after the inspection has been completed.

Refunds

Once an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method used for the order.

Depending on your bank, card issuer, UPI provider, wallet provider, or payment gateway, the refunded amount may take additional business days to appear in your account.

Original shipping, COD, convenience, and handling charges may be non-refundable unless the wrong product was delivered due to an error by Muscle Veda.

Cash on Delivery Refunds

For eligible Cash on Delivery orders, we may request your bank account or UPI details to process the refund.

The customer is responsible for providing complete and accurate refund details.

Muscle Veda will not be responsible for delays caused by incorrect bank or UPI information.

Return Shipping

When a wrong product has been delivered due to our error, we may arrange reverse pickup or reimburse reasonable return-shipping costs after approval.

For other eligible returns, return-shipping charges may be borne by the customer.

The customer must pack the product securely to prevent damage during transit.

Failed Reverse Pickup

Reverse pickup availability depends on the customer’s PIN code and courier-service coverage.

If reverse pickup is unavailable, the customer may be asked to courier the approved product to the address provided by our support team.

Do not courier the product before receiving written approval and return instructions.

Order Cancellation

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible. Any eligible resolution will be handled under this Return, Replacement & Exchange Policy.

Contact Us

For return, replacement, exchange, or refund requests, contact:

Muscle Veda
Email: muscleveda005@gmail.com
Phone: +91 88603 38800
Address: Main Surakhpur Road, Near Vikas Boxing Academy, Saraswati Enclave, Gopal Nagar Extension, Najafgarh, New Delhi, Delhi – 110043, India

Please mention your order number in all communications so that we can assist you efficiently.