Privacy Policy

Effective Date: 23 July 2026
Last Updated: 23 July 2026

This Privacy Policy explains how Muscle Veda, operated by [LEGAL BUSINESS NAME] (“Muscle Veda”, “we”, “our”, or “us”), collects, uses, stores, processes, and shares personal information when you visit, access, browse, register, communicate with us, or make a purchase through musclevedaa.com (“Website”).

This Privacy Policy applies to our Website, online store, customer-support channels, order-processing systems, marketing communications, and payment transactions processed through third-party payment service providers, including Razorpay.

By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will collect and process your personal information only after obtaining valid consent.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of personal information:

1.1 Personal and Contact Information

We may collect:

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping or delivery address

• City, state, postal code, and country

• Account username and login details

• Information provided through contact forms or customer-support requests

1.2 Order and Transaction Information

When you purchase a product, we may collect:

• Products ordered

• Order value

• Quantity and product preferences

• Order date and time

• Payment status

• Transaction reference or payment ID

• Refund, cancellation, exchange, or return details

• Delivery and shipment information

• Previous order history

1.3 Payment Information and Razorpay

We use Razorpay as one of our payment gateway and payment-processing service providers.

When you make an online payment, payment-related information may be collected and processed directly by Razorpay, its affiliated companies, banking partners, card networks, UPI service providers, wallet providers, or other financial institutions involved in completing the transaction.

Depending on the payment method selected, this information may include:

• Name and contact details

• Billing address

• Payment method

• Card, bank account, UPI, or wallet-related information

• Transaction amount

• Payment status and transaction history

• Device and technical information

• Information required for fraud detection, regulatory compliance, KYC, or anti-money-laundering purposes

We do not ordinarily receive or store your complete card number, CVV, UPI PIN, internet-banking password, OTP, or other confidential banking credentials. Such information is entered and processed through Razorpay, the relevant bank, card network, UPI application, wallet provider, or financial institution.

We may receive limited information from Razorpay, such as the payment ID, payment status, transaction amount, payment method, masked payment details, refund information, and fraud-risk results, where required to confirm and fulfil your order.

Razorpay processes your information according to its own privacy policy, buyer privacy notice, terms, and applicable regulatory obligations. We recommend reviewing Razorpay’s privacy documentation before completing a payment.

We are responsible for resolving concerns relating to our products, orders, delivery, returns, refunds, or customer service. Razorpay is responsible for matters directly concerning its payment-processing platform, subject to its applicable policies.

2. Information Collected Automatically

When you access our Website, certain technical information may be collected automatically through cookies, log files, pixels, analytics tools, and similar technologies, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Device identifiers

• Approximate location

• Referring website

• Pages viewed

• Date and time of access

• Time spent on the Website

• Products viewed, searched, or added to the cart

• Checkout activity

• Website errors and performance information

We use this information to operate the Website, understand customer behaviour, improve performance, prevent fraud, secure our systems, and provide a better shopping experience.

3. Information You Provide Through Communications

We collect the information you provide when you:

• Contact our customer-support team

• Submit a contact form

• Communicate through email, telephone, SMS, or WhatsApp

• Submit a product review

• Request an order update

• Make a complaint

• Request a return, refund, cancellation, or exchange

• Subscribe to promotional communications

• Participate in a survey, campaign, contest, or promotional activity

Please do not send medical reports, diagnostic records, payment passwords, OTPs, UPI PINs, CVVs, or other highly sensitive information through our contact forms, email, WhatsApp, or customer-support channels.

4. How We Use Personal Information

We may use your personal information for the following purposes:

4.1 Processing and Fulfilling Orders

We use personal information to:

• Create and manage orders

• Verify payment status

• Generate invoices

• Pack and dispatch products

• Provide delivery updates

• Complete delivery

• Process cancellations, returns, exchanges, and refunds

• Maintain order and transaction records

4.2 Providing Customer Support

We use your information to:

• Respond to questions and complaints

• Resolve payment or delivery issues

• Provide product and order information

• Verify customer identity

• Maintain records of customer communications

4.3 Payment Processing and Fraud Prevention

We may use or share relevant information with Razorpay and other payment partners to:

• Process payments

• Verify transactions

• Prevent unauthorized payments

• Detect fraud or suspicious activity

• Process refunds

• Handle disputes and chargebacks

• Meet banking, regulatory, or legal requirements

4.4 Website Operations and Improvement

We may use technical and usage information to:

• Operate and maintain our Website

• Improve Website speed and functionality

• Personalize product recommendations

• Remember cart items and preferences

• Understand customer behaviour

• Diagnose technical problems

• Conduct analytics and performance measurement

4.5 Marketing Communications

Where permitted by law or based on your consent, we may use your name, email address, telephone number, order activity, or product interests to send:

• Promotional emails

• SMS messages

• WhatsApp messages

• Product-launch information

• Discount offers

• Cart reminders

• Back-in-stock notifications

• Other marketing communications

You may unsubscribe from promotional emails through the unsubscribe link provided in the email. You may also ask us to stop promotional SMS or WhatsApp messages by contacting us.

Even after opting out of promotional communications, we may continue to send important non-promotional communications relating to your account, payments, orders, delivery, refunds, or customer-support requests.

4.6 Legal and Regulatory Compliance

We may process personal information to:

• Comply with applicable laws

• Maintain tax, accounting, and transaction records

• Respond to lawful requests from courts, regulators, government departments, or law-enforcement agencies

• Establish, exercise, or defend legal claims

• Enforce our Website terms and policies

• Protect our customers, employees, business, and Website

5. Legal Basis and Consent

We process personal information where it is necessary:

• To fulfil your order or perform a contract with you

• To provide a service requested by you

• To comply with legal obligations

• To prevent fraud and protect our systems

• For legitimate uses permitted under applicable law

• Based on your consent, where consent is legally required

You may withdraw your consent by contacting us. Withdrawal of consent will not affect processing already completed before the withdrawal.

Certain information is necessary to process payments, fulfil orders, provide delivery, issue invoices, handle returns, or comply with applicable law. If you do not provide this information, we may be unable to complete the requested transaction or service.

6. Cookies and Similar Technologies

Our Website and service providers may use cookies and similar technologies to:

• Keep the Website functioning

• Remember login and cart information

• Maintain security

• Analyse Website traffic

• Measure marketing performance

• Personalize content and advertisements

• Understand how customers interact with the Website

You may control or disable certain cookies through your browser settings or any cookie-preference tool displayed on our Website. Disabling necessary cookies may affect Website functionality, account access, cart features, or checkout.

7. How We Share Personal Information

We may share personal information only where reasonably necessary with:

7.1 E-commerce Platform

Our Website is powered by Shopify. Shopify may process information necessary to host the store, operate checkout functions, maintain customer accounts, provide analytics, secure the Website, and support our e-commerce operations.

7.2 Payment Service Providers

We may share information with Razorpay, banks, card networks, UPI providers, wallet providers, payment processors, fraud-prevention providers, and financial institutions to complete and secure payment transactions.

7.3 Logistics and Delivery Partners

We may provide your name, telephone number, delivery address, order information, and delivery instructions to courier, shipping, warehouse, and fulfilment partners.

7.4 Technology and Service Providers

We may share relevant information with providers that assist with:

• Website hosting

• Cloud storage

• Customer support

• Email or SMS delivery

• WhatsApp communications

• Analytics

• Advertising

• Fraud prevention

• Accounting

• Information security

• Order management

These providers may process information only for the services they provide to us and subject to applicable contractual and legal obligations.

7.5 Legal and Regulatory Authorities

We may disclose information when required by applicable law, court order, regulatory direction, government request, or legal process.

7.6 Business Transfers

If our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell personal information for monetary consideration.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and fulfil orders

• Maintain customer accounts

• Provide support

• Handle returns, refunds, and disputes

• Prevent fraud

• Meet accounting, taxation, payment, and regulatory requirements

• Establish or defend legal claims

• Enforce our agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize, aggregate, or securely dispose of it, subject to technical and legal limitations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Payment information is processed through payment providers such as Razorpay and relevant financial institutions.

However, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

You are responsible for maintaining the confidentiality of your account password and should never share payment passwords, OTPs, UPI PINs, CVVs, or account credentials with another person.

If you believe your account or personal information has been compromised, contact us immediately.

10. Data Breach Notification

If a personal-data breach occurs, we will investigate the incident and take reasonable steps to limit its impact.

Where required under applicable law, we will notify affected individuals and the appropriate regulatory authority and provide available information concerning the nature of the breach and the steps being taken.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request a summary of personal information being processed

• Request information about the processing of your personal information

• Correct inaccurate or incomplete personal information

• Update your personal information

• Request deletion or erasure of personal information

• Withdraw consent

• Opt out of promotional communications

• Raise a grievance concerning personal-data processing

• Nominate another individual to exercise your rights in the event of death or incapacity

• Approach the appropriate data-protection authority after completing the applicable grievance process

These rights may be subject to legal exceptions. We may retain certain information where required for taxation, accounting, fraud prevention, payment disputes, regulatory compliance, or legal claims.

To exercise a privacy right, contact us using the details provided below. We may ask for information necessary to verify your identity before processing the request.

12. Children’s Personal Information

Our Website and online checkout are not intended for independent use by persons under 18 years of age.

We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where required, delete the information.

13. International Processing and Transfers

Shopify, Razorpay, technology providers, analytics providers, and other service providers may process or store information using systems located outside your state or country.

Where personal information is transferred outside India, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data-protection laws and government restrictions.

14. Third-Party Websites and Services

Our Website may contain links to third-party websites, social-media platforms, payment providers, delivery partners, or other services.

These third parties have their own privacy practices and terms. We are not responsible for the privacy, content, availability, or security practices of websites or services not controlled by us.

You should review the relevant third party’s privacy policy before providing personal information.

15. Product and Health Information

Muscle Veda sells nutrition, fitness, and dietary-supplement products. Information provided on our Website is for general product and informational purposes and is not a substitute for medical advice, diagnosis, or treatment.

We do not require customers to submit medical records or detailed health information to purchase ordinary products through our Website.

Please consult an appropriate healthcare professional before using supplements where necessary, particularly if you are pregnant, nursing, under medical supervision, taking medication, or have an existing medical condition.

16. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business practices

• Website features

• Payment providers

• Service providers

• Applicable laws

• Regulatory requirements

The revised version will be published on this page with an updated “Last Updated” date.

Where required by law, we may provide additional notice or seek renewed consent for material changes.

17. Governing Law

This Privacy Policy will be governed by the laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, applicable consumer-protection laws, and other laws in force from time to time.

These laws will apply only to the extent that they are applicable and in force.

18. Grievance Redressal

For privacy complaints, order-related complaints, or concerns regarding the processing of personal information, please contact:

Grievance Officer: [GRIEVANCE OFFICER NAME]
Designation: Grievance Officer
Business Name: [LEGAL BUSINESS NAME] / Muscle Veda
Email: muscleveda005@gmail.com
Phone: +91 88603 38800
Address: Main Surakhpur Road, Near Vikas Boxing Academy, Saraswati Enclave, Gopal Nagar Extension, Najafgarh, New Delhi, Delhi – 110043, India
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM

We will endeavour to acknowledge customer complaints within 48 hours and resolve them within one month, subject to the complexity of the complaint and applicable legal requirements.

19. Contact Us

For questions about this Privacy Policy, personal-data requests, account information, or our privacy practices, contact us at:

Muscle Veda
Operated by: [LEGAL BUSINESS NAME]
Email: muscleveda005@gmail.com
Phone: +91 88603 38800
Address: Main Surakhpur Road, Near Vikas Boxing Academy, Saraswati Enclave, Gopal Nagar Extension, Najafgarh, New Delhi, Delhi – 110043, India